• Customers are responsible for providing a full valid address for delivery. Customers are responsible for getting mail forwarding if they are moving.
• Customers must include a full address including apartment number as applicable.
• All items are shipped FOB point-of-shipment freight prepaid using EMS Global Shipping.
• EuroLad.com packages will be delivered by either USPS or by DHL. A signature is required for the package. If no one is home, the package can be picked up at the post office (bring ID).
• After payment is received it will go through a 48-72 hour processing period which starts the following business day. Once the Processing Phase is complete, please allow 3-4 weeks for arrival of merchandise.
• Customers will receive an email from EuroLad.com when their order is processed and shipped.
• All products are shipped from Hong Kong or China unless they are available on hand.
• Shipping is $10.00 per item ordered, unless specified.
• EuroLad.com will never ship COD.
• Due to the amount of fraudulent orders we have been receiving we will ONLY ship to credit card holders address, thank you for your understanding..

RETURN POLICY

• EuroLad.com does NOT offer refunds on any products purchased, Exchanges can be made on defective or damaged merchandise, we do not offer color or style exchanges see below.
• Acceptable reasons for an exchange: factory defect, wrong color/size was sent, or any mistake made on the part of EuroLad.com.
• Unacceptable reasons for an exchange: colors are darker/lighter than pictured, item had minor color differences from the picture, item does not fit (see below for more info), I would rather have a different item.
• Customers are required to email us within 3 days of receiving their products if they need to make an exchange.
• No refunds on any orders placed.
• If the error is not made on the part of EuroLad.com, the customer is responsible for a $35 restocking fee per item.
• If you refuse the arrival of your package, you will not receive your money back because the product will not come back to us. No further explanation or negotiations in regard to this matter.
• All clothing items should be dry cleaned or hand washed ONLY! we do not accept returns for clothing damaged because of washing.
• All sales are final - ask any questions you have before ordering to limit and prevent any problems.

GENERAL INFORMATION

• EuroLad.com can only accept Credit Card or International Money Orders. Due to the amount of fraudulent orders we have received Money Orders and Checks may be subject to 15-30 day clearing period.
• EuroLad.com has no affiliation with ANY brand or company items sold on this site.
• In some instances (not all), there may be a customs charge applied to your package.
• Buyer is responsible for all customs charges (duty and tax) applied to your package, we have no idea what these costs amount to. By purchasing with us, you must abide to all customs fees which we cannot control. If you refuse the arrival of your package, you will not receive your money back because the product will not come back to us. No further explanation or negotiations in regard to this matter.
• EuroLad.com cannot control any option or right that customs or any governing authority holds. By purchasing from EuroLad.com, you are agreeing with our terms that we are not responsible for any actions taken by customs.
• All prices listed quoted on EuroLad.com are in US currency unless otherwise noted.
• Customers may not change style/size after order is processed
• By purchasing from EuroLad.com, you agree to accept all the points listed above. Policy of EuroLad.com can change at any given time without notice.